Spin Granny Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Ceshiroza SRL, the company registered in Costa Rica that operates Spin Granny under gaming licence ALSI-202408027-FI2 issued by the Gaming Board of Anjouan, Union of the Comoros. The agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. These terms took effect on 21 April 2025. By accessing or using the Spin Granny service in any capacity, you accept these terms in full.

About Us and Licensing

Spin Granny is operated by Ceshiroza SRL, a company incorporated in Costa Rica. The service runs under a single multi-product authorisation, licence number ALSI-202408027-FI2, granted by the Gaming Board of Anjouan, Union of the Comoros, covering casino, live casino, and sportsbook including esports. These terms are governed by the laws of Costa Rica, and any dispute is subject to the exclusive jurisdiction of Costa Rica. Ceshiroza SRL operates Spin Granny as part of a wider multi-brand network; the same platform, account tooling, and loyalty logic apply across that network, but each brand operates under its own corporate entity.

Account Registration and Eligibility

You must be at least 19 years of age to register an account, and we reserve the right to request proof of age at any point. Only one account per person is permitted; duplicate accounts sharing the same name, address, email address, IP address, phone number, payment instrument, or device are not allowed and may be closed. You must provide accurate and complete registration information, and you must update that information promptly if it changes. Residents of jurisdictions where online gambling is prohibited by local law may not register or use the service, and it is your responsibility to confirm that your use of the service is lawful in your country of residence. Identity verification is required before any withdrawal is processed, and we may request verification documents at any stage, including when a new payment method is added. We reserve the right to refuse registration or to close any account that breaches these terms, with funds returned to the extent required by applicable law.

Deposits and Withdrawals

We accept deposits by Visa, Mastercard, bank transfer, SEPA, Skrill, Apple Pay, Google Pay, Revolut, Paysafecard, Neosurf, and a range of cryptocurrencies including BTC, ETH, LTC, DOGE, SOL, and XRP, as well as regional methods such as Interac and PIX where available; the full list for your location is displayed in the cashier after registration. The minimum deposit is approximately €20, varying by country and method. The minimum withdrawal is €50, rising to €120 depending on your country of residence and the method used; withdrawals must return to the method used for the original deposit. Casino-side withdrawal processing takes up to 72 hours, with most payouts released within 24 business hours of approval; bank transfers then require up to a further 5 business days, while crypto withdrawals clear within minutes of release. Deposited funds must be played through at least 3 times before a withdrawal is permitted. Wins above €10 000 are paid in monthly instalments capped at €10 000 per instalment until the full amount is settled. Daily, weekly, and monthly withdrawal limits apply and rise with your Loyalty Rank; your current limits are displayed in the cashier. All payment instruments must be personally and solely owned by the account holder.

Bonuses and Promotions

Each promotion carries its own specific terms, published on the relevant offer page, but the following standard rules apply across all casino bonuses unless a promotion states otherwise. The default wagering requirement is 40x the bonus amount, with a reduced rate of 35x applying to the HighRoller reload; sportsbook bonuses carry a 5x wagering requirement. The maximum permitted bet while a bonus is active is €5 (or 10 CAD, 10 AUD, 5 CHF), including bets doubled after a round and purchased bonus rounds. Winnings generated from a bonus are capped at 5x the bonus amount, and winnings from free spins are capped at €50 or local equivalent. Game contributions toward wagering are: slots 100%, buy-feature rounds 50%, live roulette and blackjack 10% each, and zero for table games, instant win, scratch cards, live games, and originals. Bonuses are valid for 14 days from crediting (7 days for Welcome Package bonuses), and any unmet wagering at expiry voids the bonus balance and associated winnings. Only one bonus may be active at a time, and bonuses may not be combined. We reserve the right to void bonuses and any associated winnings, and to close accounts, where we identify advantage play, collusion, or other forms of bonus abuse.

Responsible Gambling

Deposit limits, loss limits, session time limits, time-outs, and self-exclusion are available directly from your account. Full details of each tool, including how to activate them, are set out on our dedicated Responsible Gambling page, linked in the site footer. For support with responsible gambling, visit connexontario.ca or responsiblegambling.org. Self-exclusion requests are processed promptly; no prize is awarded on any win occurring while an account is in a cooling-off or self-exclusion period.

Dispute Resolution

Complaints should be submitted in the first instance to our support team via live chat or by email to [email protected] , where agents are available 24 hours a day, 7 days a week. If your complaint is not resolved at that level, it will be escalated to a manager and you will be kept informed of its status throughout. Where a complaint cannot be resolved internally, you may refer the matter to an independent dispute resolution body, a relevant gaming authority, or the Gaming Board of Anjouan as the licensing regulator. Server logs constitute the reference record in any dispute regarding game outcomes or transaction history.

Changes to Terms

We reserve the right to amend these terms at any time, with notice provided by email to your registered address or by a notice posted on the site prior to the changes taking effect. The effective date of any revision will be stated on this page. Continued use of the service after the effective date of an update constitutes your acceptance of the revised terms.