Spin Granny Responsible Gambling
Gambling is entertainment. It works best when it stays that way, and this page sets out the specific tools available to you, the external organizations that can help, and how to reach us directly. Spin Granny operates under a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL). Everything on this page is available to you whether or not you hold an account.
Our commitment
Spin Granny operates under the licence of the Gaming Board of Anjouan, Union of the Comoros. Our player protection measures are documented in full and linked from the site footer, including a dedicated Self-Exclusion page and this Responsible Gaming page. Minimum age is 19 in most provinces (18 in Alberta, Manitoba and Quebec), and we can request proof of age at any point.
Tools available
Several controls sit directly inside your account and take effect without going through support.
In the cashier’s personal settings, you can set deposit limits on a daily, weekly, or monthly basis. The Gambling Limits section of your account lets you go further: you can restrict account access for a defined period (a cool-off), set loss limits, and place time-based controls on your play. If you need a harder stop, self-exclusion is available directly from your profile. Triggering it closes and blocks your account immediately, with no waiting period and no need to contact support first.
A note on cryptocurrency deposits: deposit limits currently cannot be enforced on crypto transactions. If you use crypto and want a firm spending cap, contact us and we will discuss the options with you.
In summary, the tools available to you are:
- Daily, weekly and monthly deposit limits
- Loss limits
- Access-period restrictions and cool-off periods
- Immediate self-exclusion from your profile
Signs to watch for
Some patterns are worth knowing about. None of them mean you have a problem, but they are signals that a pause or a conversation might help.
- Chasing losses by placing larger or more frequent bets to recover money already lost
- Gambling for longer or spending more than you planned before you started
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when you are not gambling
- Hiding your gambling activity from people close to you
Where to get help
Several independent organizations offer free, confidential support.
- ConnexOntario: connexontario.ca (for Ontario residents)
- Responsible Gambling Council: responsiblegambling.org
Both are independent of Spin Granny. They do not charge for their services.
Contact us
To request self-exclusion, ask about your limits, or close your account, contact our support team by live chat (available 24/7) or by email at [email protected] . For account closure specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately; if you contact us to arrange it instead, we action it without delay.